Common Questions We’ve Received From Customers

Looking for answers, we’ve compiled some of the most common questions below. Feel free to browse through the following topics:

Battery and Motor

How far can it travel on a single charge?

The Standard model with 1 battery can travel 20 kms. Equipped with a second battery that range is extended to 40.2kms

The Elite Model equipped with the standard two batteries can travel 25.7 kms.

What kind of batteries are they?

The Standard model is powered by a Lithium-ion, 24V 10aH.

The Elite Model is powered by two Lithium-ion 24V 12Ah (2 X 6aH).

How much do the batteries weigh?

Easyfold Standard – 4lbs

Easyfold Elite – 3lbs (There are two batteries for of a total weight of 6lbs.

What type of motor does the EasyFold use?

The Standard model is powered by two 180W Brushless Motors

The Elite Model is powered by two 250W Brushless Motors.

Cost & Finances

What forms of payment do you accept?

We accept the following forms of payment.

  1. All major credit cards
  2. Debit cards with the Visa or MasterCard symbol
  3. Money orders or cashiers cheque
  4. Wire Transfers and E-Transfers
  5. Personal cheques(The product will ship after the chequeclears)
Will my private insurance pay for the EasyFold?

You will have to contact your insurance carrier to find out if they will reimburse you for the purchase of a mobility transportation aid. We have been told that some people have been fully or partially reimbursed for their purchase.

Will the provincial government funding cover the cost of the EasyFold?

No. Currently there is not any provincial or federal government funding for the EasyFold Standard or the EasyFold Elite.

Shipping

How long does shipping take?

We ship it by courier. Once shipped from our London Ontario location it can take up to 5 business days depending on the destination province.

Do you ship outside of Canada?

Yes. We ship internationally using Federal Express Economy Air Service. We have special rates. An example would be shipping to certain parts of Europe for as little as $400.00.

How will I know when the product will arrive?

When we ship, we provide a tracking number via email. If you do not have an email address, we will call you to provide the tracker number by phone.

Flying & Travel

Can the EasyFold be taken on a commercial airplane?

The Easyfold and the Easyfold Elite both meet FAA and DOT regulations for safe air travel.

We strongly recommend that you contact the airline before traveling to check for any changes in their travel policy, and to provide documentation prior to air travel. This will make for a smooth flight.

Do I have to remove the batteries from the device prior to boarding?

This is at the discretion of the airlines. Most customers report that they did not have to remove the batteries.

The Airline I will be flying with is asking for some details about the EasyFold, can you help?

Yes! Please Contact Us.

E-mail us with the name of the airline, and their specific questions and we’ll be glad to get back to you as soon as possible.

Want To Ask Us A Question?

If you couldn’t find the answer to something you were looking for or just want to hear from someone, please don’t hesitate to contact us or even stop in if you’re in the Greater London Area.

E-mail: [email protected]
Call Toll Free: 1-855-444-8488
Visit Us: 1161 Florence St, London, ON

(let us know in your message if wish for us to call you)

CANADA'S #1 POWERCHAIR

Available in three models for every user type

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