Common Questions We’ve Received From Customers
Looking for answers, we’ve compiled some of the most common questions below.
- All Categories
- Battery & Motor
- Security & Privacy Concerns
We never share your personal information with any third party, with the exception of credit card processing, service providers & shipping companies, as necessary to safely process and deliver your order.
Yes! Ordering on our website is safe and that is 100% guaranteed. We utilize the same industry standard, state-of-the-art 256 Bit Secure Socket Layer checkout system used by the leading Internet websites.
When you go to the "Checkout" and other pages, you will notice a LOCK icon next to your browser location bar, which indicates that all information transmitted will be encrypted with this 256 Bit Secure Socket Layer technology, making it impossible for unauthorized individuals to access it.
Yes! The back rest’s angle on the EasyFold PRO is able to be adjusted. To adjust, please follow these procedures:
- STEP 1 - To recline the chair, push the two red clamps together.
- STEP 2 - Push down on the back support to set the position.
- STEP 3 - Release the clamps once the position is set.
NOTE: When adjusting the backrest, it is advised to do so while the EasyFold is unoccupied. This ensures there is no pressure on the backrest while adjusting. Adjusting the backrest with an occupant could result in the rider falling or tipping the EasyFold.
No, it does not. There is a slight angle to it, as shown in the photos on the product detail page, but the back is not adjustable and it does not recline.
Yes! You can roll any EasyFold model when it is folded.
If you need additional assistance, please contact us
Yes! When the electromagnetic locks (the two red levers) on the motors in the rear of the chair are disengaged (pushed down), and the powerchair is turned off, you can push the chair around in a manual mode.
The red levers positioned on each motor are the electromagnetic locks, near the rear wheels.
When they are engaged (pushed up), you will not be able to push the powerchair manually, since the rear wheels are closed.
Also, it is only when they are engaged will you be able to drive the chair in powered Mode. This feature is a safety measure to prevent you from sliding down if you lose power in a slopy surface
If they are disengaged, and the power is turned off, you will be able to push the device manually.