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Common Questions We’ve Received From Customers
Looking for answers, we’ve compiled some of the most common questions below.
- All Categories
- Scooter
- Powerchair
- Ordering
- Shipping
- Travel
- Battery & Motor
- Security & Privacy Concerns
Can I swivel the Foot Rest for easy access into an out of the seating area, from the front?
Yes! The Foot Rest can be swiveled up and is totally out of the way, so you can quickly get in and out of the powerchair.
If you require further assistance, please Contact Us.
Do the Arm Rests raise for easy access into and out of the seating area?
Yes! On both EasyFold Models, the left and right Arm Rests can be raised for easy access into and out of the EasyFold powerchair.
If you require further assistance, please Contact Us.
Can the Joystick be installed on the left or right side of the arm rests?
Yes! When ordering the EasyFold powerchair, we ask you to specify the joystick position. Also when you receive the chair & during the setup of the chair, you can easily set the side by yourself.
If you require further assistance, please Contact Us.
How do I mount or remove the Joystick to the arm rests?
We created helpful videos showing the process of mounting or removing the Joystick from the armrests:
Visit the how-to page to watch the video
https://easyfold.ca/how-to-videos
If you require further assistance, please Contact Us.
How do I Fold & Unfold the EasyFold powerchair
We created helpful videos showing the process of folding & unfolding of the EasyFold powerchair:
Visit the how-to page to watch the video
https://easyfold.ca/how-to-videos
If you require further assistance, please Contact Us.
What forms of payment do you accept?
We accept the following forms of payment.
- All major credit cards
- Debit cards with the Visa or MasterCard symbol
- Money orders or cashiers cheque
- Wire Transfers and E-Transfers
- Personal cheques(The product will ship after the cheque clears)
I Just Received my Powerchair, How Do I Set it Up?
Your EasyFold powerchair comes fully assembled. Just unfold it, connect the joystick and you're ready to ride!
Will my private insurance pay for the EasyFold?
You will have to contact your insurance carrier to find out if they will reimburse you for the purchase of a mobility transportation aid. We have been told that some people have been fully or partially reimbursed for their purchase.
Will the provincial government funding cover the cost of the EasyFold?
No. Currently, there is not any provincial or federal government funding for the EasyFold Standard or the EasyFold Pro 2.0.
Do you really ship for free within Canada?
We most certainly do.
