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Common Questions We’ve Received From Customers
Looking for answers, we’ve compiled some of the most common questions below.
- All Categories
- Scooter
- Powerchair
- Ordering
- Shipping
- Travel
- Battery & Motor
- Security & Privacy Concerns
How long does shipping take?
We ship it by courier. Once shipped from our London Ontario location it can take up to 5 business days depending on the destination province.
Do you ship outside of Canada?
Yes. We ship internationally using Federal Express Economy Air Service. We have special rates. An example would be shipping to certain parts of Europe for as little as $400.00.
How will I know when the product will arrive?
When we ship, we provide a tracking number via email. If you do not have an email address, we will call you to provide the tracker number by phone.
How far can it travel on a single charge?
- The Standard model with 1 battery can travel 20 km. Equipped with a second battery that range is extended to 40.2kms
- The EasyFold Pro 2.0 Model equipped with batteries can travel 24 km.
- The EasyFold Scooter can travel up to 20 km for a single charge
What type of motor does the EasyFold use?
- The Standard model is powered by two 180W Brushless Motors
- The Pro 2.0 is powered by two 250W Brushless Motors.
- The EasyFold Scooter is powered by 24V 120W Motor.
How much do the batteries weigh?
- EasyFold Standard – 4lbs
- EasyFold Pro 2.0 – 3lbs (There are two batteries for a total weight of 6lbs.)
- EasyFold Scooter - 3lbs (There are two batteries for a total weight of 6lbs.)
What kind of batteries are they?
- The Standard model is powered by a Lithium-ion, 24V 10aH.
- EasyFold Pro 2.0 is powered by two Lithium-ion 24V 6aH
- The EasyFold Scooter is powered by two 24 Volt 6 Amp Lithium-Ion Battery Packs.
The Airline I will be flying with is asking for some details about the EasyFold, can you help?
Yes! Please Contact Us.
E-mail us with the name of the airline, and their specific questions and we'll be glad to get back to you as soon as possible.
Do I have to remove the batteries from the device prior to boarding?
This is at the discretion of the airlines. Most customers report that they did not have to remove the batteries.
Can the EasyFold be taken on a commercial airplane?
The Easyfold and the Easyfold Elite both meet FAA and DOT regulations for safe air travel.
We strongly recommend that you contact the airline before traveling to check for any changes in their travel policy, and to provide documentation prior to air travel. This will make for a smooth flight.
