Common Questions We’ve Received From Customers

Looking for answers, we’ve compiled some of the most common questions below.  

Can I Disconnect the Joystick Easily?

Yes! Every model comes with a Joystick that is easy to disconnect. We created a video demonstrating this on our how-to page:

https://easyfold.ca/how-to-videos/ 

Please contact by phone or email if you have further questions:
Email: [email protected]
Phone: 1-855-444-8488

Can I recline or adjust the backrest of the EasyFold PRO 2.0 model?

Yes! The back rest’s angle on the EasyFold PRO is able to be adjusted. To adjust, please follow these procedures:

  • STEP 1 - To recline the chair, push the two red clamps together.
  • STEP 2 - Push down on the back support to set the position.
  • STEP 3 - Release the clamps once the position is set.

NOTE: When adjusting the backrest, it is advised to do so while the EasyFold is unoccupied. This ensures there is no pressure on the backrest while adjusting. Adjusting the backrest with an occupant could result in the rider falling or tipping the EasyFold.

Can I recline or adjust the backrest of the EasyFold Standard model?

No, it does not. There is a slight angle to it, as shown in the photos on the product detail page, but the back is not adjustable and it does not recline.

Can the EasyFold be rolled when folded?

Yes! You can roll any EasyFold model when it is folded.

If you need additional assistance, please contact us

Can the EasyFold powerchair be used in manual (push) mode?

Yes! When the electromagnetic locks (the two red levers) on the motors in the rear of the chair are disengaged (pushed down), and the powerchair is turned off, you can push the chair around in a manual mode.

What are the red motor levers, next to the rear wheels?

The red levers positioned on each motor are the electromagnetic locks, near the rear wheels.

When they are engaged (pushed up), you will not be able to push the powerchair manually, since the rear wheels are closed.

Also, it is only when they are engaged will you be able to drive the chair in powered Mode. This feature is a safety measure to prevent you from sliding down if you lose power in a slopy surface

If they are disengaged, and the power is turned off, you will be able to push the device manually.

Can I swivel the Foot Rest for easy access into an out of the seating area, from the front?

Yes! The Foot Rest can be swiveled up and is totally out of the way, so you can quickly get in and out of the powerchair.

If you require further assistance, please Contact Us.

Do the Arm Rests raise for easy access into and out of the seating area?

Yes! On both EasyFold Models, the left and right Arm Rests can be raised for easy access into and out of the EasyFold powerchair.

If you require further assistance, please Contact Us.

Can the Joystick be installed on the left or right side of the arm rests?

Yes!  When ordering the EasyFold powerchair, we ask you to specify the joystick position. Also when you receive the chair & during the setup of the chair, you can easily set the side by yourself.

If you require further assistance, please Contact Us.

How do I mount or remove the Joystick to the arm rests?

We created helpful videos showing the process of mounting or removing the Joystick from the armrests:

Visit the how-to page to watch the video

https://easyfold.ca/how-to-videos

If you require further assistance, please Contact Us.

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