Easy 30-Day Return Policy
Your purchase of the EasyFold Portable Power Wheelchair come standard with our EASY 30-Day Return Policy. If you are not satisfied with your purchase of the EasyFold, for absolutely any reason whatsoever, simply complete the RMA form and notify us to get a Return Merchandise Authorization (RMA). Once you have received the RMA, you may ship the product back us.
You will be issued a refund on your returned product after we have performed a full examination of the equipment. We inspect for any damages, including dents, scratches, chips, dings or overall wear and tear of the wheelchair while in your possession. The refund issued will have the cost of any damage deducted from the refund total.
You are fully responsible for shipping and handling, including shipping insurance, and are held responsible for lost shipment or any damages occurring during shipment. Shipping and handling is NON-REFUNDABLE. If you received FREE SHIPPING (which is a $115 cost) when you purchased the EasyFold, that shipping cost will be deducted from your refund total.
- The customer is fully responsible for all return shipping costs
- Shipping and handling is NON-REFUNDABLE
- The EasyFold Portable Power Wheelchair must be returned (shipped) back to us within 30-days from the date of when you received the order shipment
- Any damages having occurred while in your possession will be deducted from your refund total, unless otherwise noted
- A 15% restocking fee will be charged on all returns of the EasyFold Portable Power Wheelchair
- Replacement parts may NOT be returned
- Accessories may NOT be returned unless they were part of a promotional package deal with an EasyFold power chair.
EasyFold wheelchairs being returned MUST be shipped back in its original packaging (including 2-inches of foam lining) when the wheelchair was shipped to you after purchase.
You must complete the Return Merchandise Authorization (RMA) form and receive proper approval before we can process your refund. The RMA form must be submitted to us electronically. Once we receive your RMA form, we will e-mail you with the following details:
Your RMA #
- Ship-to Return address
- Projected refund amount
We will not accept any returns to our warehouse without prior RMA approval. Without prior RMA approval, absolutely no refund will be issued. Any wheelchairs returned with a bent frame will not be issued any refund.
- If you cancel your order prior to SHIPPING but after processing of payment, there will be a cancellation fee of 6%.
- If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
- Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.
Return Merchandise Authorization Form
Complete the form below to request a Return Merchandise Authorization:
SHOWROOM AT MOBILITY1st LTD
1161 Florence St, London, ON N5W 2M7
We’re open Monday – Friday, 9 a.m. – 5:30 p.m. EST
CANADA'S #1 POWERCHAIR
Available in three models for every user type